Certificate Training Series

The certificate training program is comprised of several series of courses that are combined to represent a degree of knowledge and skill within a particular work area. By completing all the courses within a chosen series, a participant can earn a certificate for that subject area.

Once you have completed a series, please fill out the Completion Form and send it to training@fsu.edu.

For additional program information: contact the Office of Training and Organizational Development at 644-8724. To register for a particular series, please sign-up for each class within that series by registering online.

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The Customer Service Certificate Series

Completion Form

This certificate series will focus on the importance of providing quality customer service. Topics include conveying a positive attitude towards others and identifying and providing for the needs of your customers.

Participants must complete the following courses to receive a certificate.

Curriculum

  1. Bridging Cultures I- Introduction to Intercultural Communication: This workshop will provide participants with the fundamentals of effective intercultural communication skills. The workshop helps participants develop an awareness of their own cultural identity and recognize intercultural diversity at FSU.
  2. Working With You is Killing Me: Strategies for interacting with hostile or irate customers.
  3. Conflict Communication Skills: Conflict is unavoidable. And though it can cause damage if handled poorly, if handled well it can actually strengthen your workplace, your relationships, and/or your whole organization. Learn about different conflict styles, including your own, and learn and practice constructive ways to manage and de-escalate conflict.

Choose one:

  1. Speaking Your Customer's Language: Learn advanced techniques for providing customer service in the university environment.

     or

  1. Building Rapport with Customers:: Sign into this LinkedIn Learning self-paced training with your FSU email to access for free. Identify how to build a rapport with customers through acknowledging concern. Explore the rapport building technique of yielding to customers. Examine the ways to build rapport through a customer chat interaction. Identify the best ways to use rapport to disarm angry customers. To use as credit towards the Customer Service Certificate, provide a copy of your LinkedIn Course Completion Certificate for this course with your Certificate Series Completion Form.

Four courses are required for this certificate.

The Frontline Leadership Certificate Series

Completion Form

The Frontline Leadership Program is a skill training program designed for new supervisors, developing team leaders or front-line supervisors with a focus on team building, policies, procedures as well as legal and compliance issues that are specific to Florida State University.

The objectives are:

  • Understand the role and responsibilities of a frontline leader.
  • Successfully transition to a leadership role and build credibility.
  • Learn and apply key policies and procedures that are specific to Florida State University.
  • Demonstrate ability to adhere to legal and compliance requirements.
  • Build techniques for enhancing team performance and identify behaviors that build strong relationships and expand influence.
  • Understand approaches to managing change and encouraging innovation.

The Frontline Leadership Certificate Program requirements are:

  • Complete the online program orientation session prior to beginning coursework.
  • Complete the online program content pre-test found in the online orientation, to determine current knowledge.
  • Complete the remaining 12 classes within 1 year of the orientation date.
  • Complete an online post-test within 14 days of completing each class. (Participants may reserve a time to test at the Training Center if they do not have access to a computer.)
  • Receive a minimum post-test score of 80% or above on each course post-test. If a minimum post-test score of 80% is not achieved, the participant will have the opportunity to review their errors and retest.

Upon conclusion of the program, a certificate of completion is given to each participant. Participants must have their supervisor's approval to attend the classes if they occur during the employee's regular working hours. For additional program information, contact the Office of Training and Organizational Development at 644-8724 or training@fsu.edu.

Curriculum

  1. Frontline Leadership Overview: Introduction and overview of the program and pre-program assessment, (LSFLL1)
  2. ADA: Understanding the Americans with Disabilities Act: Learn how to navigate through the minefields of employment law by examining issues related to Disability Law at the Federal, State, and University Policy level. Participants will gain an understanding of the requirements of the Americans with Disabilities Act and what constitutes discrimination against a person with a disability. (Onsite COADA2) (Online COADAO)
  3. EAP for Supervisors: You will learn: how to recognize early signs of trouble in an employee's performance; how to have a constructive interview with a troubled employee; how to work with the employee on performance issues, while encouraging them to get help with personal problems; how the EAP protects client confidentiality. (LSEAP1)
  4. EEO: Avoiding Minefields in Employment Practices: Examines issues related to Equal Employment Opportunity Law at the Federal, State, and University Policy level. Participants will gain an understanding of anti-discrimination law and discuss guidelines on how to recognize and avoid discriminatory behaviors at work. (Online COEEO1)
  5. Family Medical Leave Act of 1993: Gives an overview of the FMLA of 1993, which includes policies and procedures on how to manage employees who are on FMLA leave. (Onsite COFML1) (Online COFMLO)
  6. Staff Search Committee Training (Online Only) Provides those selected to serve on Staff Search Committees with guidance on recruitment, interviewing and compliance issues as well as a toolkit of easy access links to useful forms, documents and other resources to ensure excellence and consistency throughout the screening and hiring process. To enroll in training, please visit searchtraining.hr.fsu.edu.
    OR Faculty Search Committee Training (Online Only): Provides those selected to serve on Faculty Search Committees with guidance on recruitment, interviewing and compliance issues as well as at tool kit of easy access links to useful forms, documents and other resources to ensure excellence and consistency throughout the screening and hiring process. To complete training, please visit searchtraining.hr.fsu.edu
  7. Fundamentals of Discipline & Collective Bargaining Contract Administration: Focuses on the supervisor's role in disciplining employees, a review of procedures/ guidelines, as well as the collective bargaining agreements at FSU. (Onsite LSFD01) (Online LSFDO)
  8. Internal Controls and Fraud: Learn what it takes to establish and maintain a sound system of checks & balances in your workplace, so that fraud and other forms of unethical behaviors are less likely to occur. This class is especially helpful for those offices that deal with fiscal matters. (COIC01)
  9. Leadership & Change: This course explores the nature of change and transition, and how it relates to leadership. Strategies to understand and effectively facilitate change will also be discussed. (LSLC01)
  10. Performance Management Training: Provides supervisors with an overview of the performance management process; this includes a review of University performance evaluation policies and procedures, and addresses dealing with employee performance issues. (Onsite LSPET1) (Online LSPETO)
  11. Supervisor Sexual Misconduct Awareness & Prevention Training: Discusses the responsibilities of supervisors with regards to possible sexual misconduct issues. Includes an in-depth look at the complexities associated with sexual harassment. (Onsite LSSHS1)
  12. Team Dynamics: Discusses how supervisors can improve team performance by learning more about their own personal styles and how to effectively interact with their team to improve the workplace environment. (LSTD01)
  13. Workplace Accidents, Prevention & Management: Addresses workplace safety in preventing accidents, procedures to follow during and after an incident, responsibilities of the supervisor and the employee, worker's compensation and more. (COWA01)

Tests: Twelve (12) content specific post-tests must be completed with a minimum score of 80%. Complete an online post-test within 14 days of completing each class. (Participants may reserve a time to test at the Training Center if access to a computer is not available. Contact: training@fsu.edu
To register for the Frontline Leadership Program, you must first sign up for the Frontline Leadership Orientation. For the Training Schedule and Registration Instructions, visit www.hr.fsu.edu/train

The HR Department Representative Certificate Series

Completion Form

This certificate series consists of an inclusive set of training courses designed to help those serving as Human Resource Representatives at FSU learn key information and develop skills needed to be successful.

Participants must complete the following courses in order to receive a certificate of completion.

Curriculum

  1. Attendance and Leave Policies and Procedures (COAL01 or COALO): Provides in-depth knowledge of the attendance & leave policies and procedures at Florida State University. Utilizing an open lecture method of communication, attendees will be encouraged to share their experiences and question the proper way to handle individual situations regarding time entry. Topics include, work and leave rules at FSU, the differences in employee classifications for leave purposes, leave accruals and the proper ways to report leave, available leave types, and roles and responsibilities in the termination process. An overview of Faculty leave is included in this class.
  2. Criminal History Check Process (COCHB1 or COCHBO): Provides an overview of when a background check is required, how to request a background check, the background check review process, and associated statutes. This course is highly recommended for both department representatives and hiring managers.
  3. eTime for Department Reps and Supervisors (BTTL01): Focuses on training end users and how to successfully use OMNI Manager Self-Service for Attendance & Leave. Participants will learn how to report time for weekly elapsed and punch time and manage exceptions (errors), approvals, and payable time. This course also shows participants how to create a Parature ticket and how to access and use the reports in OBIE.
  4. Family Medical Act of 1993 (COFML1 or COFMLO): Provides an overview of the FMLA of 1993 and strategies on how to manage employees who are on FMLA leave. This course also counts toward the Frontline Leadership Program Certificates.
  5. Search Committee Training - Complete one of the following online training modules as appropriate to your position:

    Staff Search Committee Training: Provides those selected to serve on Staff Search Committees with guidance on recruitment,interviewing and compliance issues as well as a toolkit of easy access links to useful forms, documents and other resources to ensure excellence and consistency throughout the screening and hiring process. To enroll in training, go to searchtraining.hr.fsu.edu
    OR
    Faculty Search Committee: Provides those selected to serve on Faculty Search Committees with guidance on recruitment, interviewing and compliance issues as well as a toolkit of easy access links to useful forms, documents and other resources to ensure excellence and consistency throughout the screening and hiring process. To enroll in training, go to searchtraining.hr.fsu.edu
    Replaces former course: Finding the Right Candidate

  6. Form I-9, Guardian and E-Verify (COI92): An in-depth look at the I-9 Process including how to properly complete the I-9 Form, how to navigate the Guardian software, how to complete an E-Verify case, and how to approach an I-9Audit.
  7. OMNI e-Recruit (BTREC1): Trains HR representatives how to successfully manage and administer the OMNI recruiting module for faculty, staff and OPS. Participants will create, manage and approve job openings.
  8. Records Management (CORMT1): Provides an overview of laws and regulations regarding the identification, maintenance, access, and retention of public records (including electronic records management) to ensure FSU's records management program is in compliance with Florida's Public Records Law. This course is highly recommended for individuals who are responsible for managing and maintaining records, including, but not limited to: Records Management Liaison Officers, HR Department Representatives, Financial Department Representatives, Administrative Staff, Office Managers, and IT Professionals.
  9. Smart Onboarding (BTSMT1 or BTSMT0): Learn how to work smarter with the FSU Onboarding Portal. The comprehensive, electronic onboarding portal streamlines the completion of new hire paperwork and other pre-employment requirements like background checks. Many manual processes and paper forms have been eliminated as offline processes have been integrated into the system. The portal allows coordination and communication between departments, candidates and HR. Incoming employees will experience a great first impression of FSU.

eSPEAR Certificate Series

For certificate information visit: eSPEAR Certificate Series Overview.

Financial Representative Certificate Series

Completion Form

This certificate series is designed to offer basic understanding of FSU financial policies and procedures to any employee with financial roles or interest. The program will provide tools and resources related to financial responsibilities at Florida State University.

The Financial Representative Program requirements are:

  • Complete all required classes within 1 year of the initial class date.
  • Complete an online (Canvas) post-test immediately following completion of each class. (Participants may reserve a time to test at the Training Center if they do not have access to a computer.)
  • Receive a minimum post-test score of 90% or above on each course post-test. If a minimum post-test score of 90% is not achieved, the participant will have three attempts to review their errors and retest.

Upon conclusion of the program, a certificate of completion is given to each participant. Participants must have their supervisor's approval to attend the classes if they occur during the employee's regular working hours. For additional program information, contact the Office of Training and Organizational Development at training@fsu.edu.

Participants must complete the following courses to receive a certificate of completion.

Curriculum

  1. Introduction to University Accounting (BTFA01): This course targets users who are new to university accounting and/or OMNI Financials. Participants will gain an understanding of OMNI Financials and concepts such as Ledgers, Chartfields and Journal Entries. They will also be given a number of resources that are useful for employees in Financial & Accounting positions at FSU.
  2. Financial Reporting Tools (BTFA02): General Ledger Journal Processing and Reporting. This course will provide guidance on the various financial reporting tools available to University personnel. Participants will gain an understanding of how to obtain financial data from reports produced out of the OMNI GL Module, OMNI Reporting Tools and OBI as well as via Queries.
  3. General Ledger Reconciliation (BTFA03): This course is designed for OMNI users responsible for reconciling departmental ledgers. Reconciliation objectives, guidelines and a detailed walk through of the reconciliation process will be covered. Guidance on the reconciliation process will include a review of the use of OMNI and OBI reports, instructions on how to locate the most common source documents and a review of how to correct errors that are discovered.
  4. Travel Expense & T-Card for Representatives & Approvers (BTTE03): This course trains travel representatives, Travel Card holders and approvers in the fundamentals of travel & expenses and the travel card in the OMNI system. Participants will gain an understanding of travel & Travel card policy and OMNI concepts such as: creating & submitting travel authorizations, cash advances, processing expense reports for travel reimbursements & Travel Card purchases. They will also learn how to budget check and approve/deny submitted documents.
  5. Procurement Policies (BTPUR2):This online class outlines the fundamentals of the procurement process at FSU and helps departmental personnel understand their role in that process through an interactive, scenario-based structure. It covers common pitfalls, threshold limits when competition is required, types of solicitations and provides a brief overview of P-Card. The course is designed to provide a basic overview for new employees as well as act as a refresher for all others. departmental personnel understand their role in that process. It covers writing specifications, limits when competition is required, types of solicitations and provides a brief overview of the FSU EMarket and P-Card.
  6. Property Training (BTPT02): This course is designed for departmental Property Managers, Property Custodians, or departmental financial representatives seeking credit towards the Financial Representative Training Certificate. Property definitions and accounting, policies, procedures, and responsibilities will be covered. Forms, queries and resources will also be provided.
    Note: BTPT01 is temporarily being accepted towards the Financial Representative Certificate until further notice.
  7. SRA Project Management (ESP07): This online course will provide you with the basic tools needed to effectively manage Sponsored Project expenses. This includes looking up available balances by project/ department, helpful pages in OMNI Financials and Business Intelligence, and understanding what SRA and FSURF are reviewing to confirm compliance and allowability for Sponsored Project expenditures. To enroll in this course: https://www.research.fsu.edu/research-offices/sra/resources-and-training/training/espear/
  8. Internal Controls and Fraud (COIC01): Learn what it takes to establish and maintain a sound system of checks & balances in your workplace, so that fraud and other forms of unethical behaviors are less likely to occur. This class is especially helpful for those offices that deal with fiscal matters.
  9. Understanding Internal Billing (BTUIB1): This course targets users from buying departments who order goods from internal auxiliaries, or users who are new to OMNI Financials. Participants will gain an understanding of internal billing processes from the perspective of the buying department. Topics covered range from understanding how to create internal purchase orders to researching invoice and payment data via queries and reports. Primarily geared towards PO requesters, budget managers, and staff responsible for processing financial transactions.

To Register for a Training Session:

To register:
https://my.fsu.edu > HR > Main Menu > Self Service > Learning and Development > Request Training > Enrollment > Follow the prompts to search and submit your request.

Diversity & Inclusion Certificate Series

The  D&I Certificate series is currently being updated.  We will be releasing an updated curriculum and schedule, commencing Summer  2021.  If you have already started the series and wish to take a course during Spring 2021 please contact the Equity, Diversity & Inclusion office at EDI@fsu.edu.

Completion Form

The Diversity & Inclusion Council is proud to introduce the Florida State University Diversity & Inclusion Certificate. The certificate creates an opportunity for faculty and staff to explore strategic areas around diversity and to learn more about the ways in which they can assist in creating a welcoming and inclusive campus for all. The Diversity & Inclusion Certificate is a partnership between the Center for Leadership & Social Change, Human Resources and other diversity-related offices and programs across the university.

Upon completing required core sessions, electives and submission of the Theory to Action Project, email the completion form to training@fsu.edu. Participants must have their supervisor's approval to attend classes if they occur during the employee's regular working hours. For additional program information, contact the Office of Training and Organizational Development at training@fsu.edu, 850-644-8724.

The FSU Diversity & Inclusion Program requirements are:

Curriculum

  • FSU Diversity & Inclusion Certificate: An Introduction & Overview

    This online course introduces participants to the purpose and goals of the FSU Diversity & Inclusion Certificate. The Introduction & Certificate Overview presentation provides information about the program, program requirements as well as various resources you will be interacting with during your experience. This online course site will also serve as a repository for non-certificate elective and Theory to Action Project submissions. (PDDI01)

Core Sessions (3 required)

 

  • D&I Core Session 1 - Cultural Competence & Higher Education

    This workshop will provide participants with an understanding of multiculturalism and cultural competence within the broad context of higher education. This session will focus on enhancing our awareness, knowledge and skills in the area of multicultural competence in order to work more effectively with diverse student, faculty and staff populations. Our university's efforts related to diversity will be discussed and participants will explore the connection between multicultural competency and their professional role at the university. (PDDI02)

  • D&I Core Session 2 - Cultural Competence in Administration & Management

    The purpose of this workshop is to explore cultural competence as it relates to the administrative, management, and leadership tasks common throughout our campus environment. Participants will reflect on how diversity influences leadership, planning, and teamwork in their areas. The multicultural competencies associated with meaningful and culturally relevant services are identified, and strategies for developing these competencies are explored. (PDDI03)

  • D&I Core Session 3 - Cultural Competence in Teaching & Research

    This workshop will focus on exploring the awareness, knowledge and skills required by instructors and faculty in their central roles as educators in transforming higher education through teaching and research. During the session participants will explore recommendations related to multicultural competence in research and teaching, curricular transformation, and assessment. (PDDI04)

 

Certificate Elective Sessions (3 required for certificate) - subject to change

 

Elective sessions are offered to provide an opportunity for faculty, administrators, and staff to explore specific areas of interest or gaps in understanding in an effort to deepen specialized knowledge in this professional development experience. Certificate Electives are developed in collaboration with academic and administrative departments on campus, as well as community organizations that specialize in areas that incorporate diversity and inclusion strategies. In addition to Certificate Electives, there are also Additional Electives located on and off campus. These additional electives include the Social Justice Ally Training, as well as attending professional conferences and various community speakers and training workshops that cover topics that include diversity and/or inclusion themes. Additional Electives require the submission of a non-certificate elective form located in the D&I Intro & Overview Course Materials.

ADA: Understanding the Americans with Disabilities Act: Learn how to navigate through the minefields of employment law by examining issues related to Disability Law at the Federal, State, and University Policy level. Participants will gain an understanding of the requirements of the Americans with Disabilities Act and what constitutes discrimination against a person with a disability. (COADA2 or COADAO)

Equal Opportunity & Compliance: Examines issues related to Equal Employment Opportunity Law at the Federal, State, and University Policy level. Participants will gain an understanding of anti-discrimination law and discuss guidelines on how to recognize and avoid discriminatory behaviors at work. (COEE01)

Embracing Diversity: The objectives of this training are to provide employees with knowledge and resources to create inclusive, harassment-free workplaces; promote reporting of inappropriate behavior and ensuring efficient response; and introduce available resources to support diversity and inclusion at FSU. (CODIV2)

Bridging Cultures III: Managing Intercultural Conflict: This workshop will introduce participants to various styles of intercultural conflict management and negotiation processes. Participants will learn how to assess their cultural management style in order to be more effective when working across cultures and manage cultural issues successfully. (CSMIC1)

Allies and Safe Zones 101: This workshop is a basic training in allyship and contemporary LGBTQ issues. Please visit sga.fsu.edu/safe_zone for more information. (PDSZ01)

Allies and Safe Zones 201: Trans Ally is a two-hour training that will engage participants in understanding trans* identities, gender variance, socialized gender expectations, intersex identities, and becoming allies to people with trans* and other gender variant identities. Please visit sga.fsu.edu/safe_zone for more information. (PDSZ02)

Allies and Safe Zones 301: These "Train the Trainer" workshops allow attendees to learn how to facilitate Allies and Safe Zones trainings under the guidance of the Safe Zone coordinator. Please visit sga.fsu.edu/safe zone for more information. (PDSZ03)

Prejudice Reduction Workshop: Through this workshop, participants can expect to experience progressive exercises that will examine the information and misinformation we have learned about groups other than our own; the ways in which we have internalized stereotypes about our own social identity groups; ways to effectively respond to micro aggressions and other oppressive behaviors that create dialogue ultimately leading to positive change. The workshop is rooted in audience participation and active listening using a series of personal reflection, pair and share, and small-group activities. (PDNCBI)

 

Theory to Action Project

As the capstone to the Diversity & Inclusion Certificate, each participant who has successfully completed the three (3) Core Sessions and three (3) Elective Sessions will be charged with creating and delivering a Theory to Action Project.

The project will serve as a demonstration of the learning that took place throughout the completion of the certificate workshops and events. Each project should include a detailed description of the project, as well as a projected timeline for completion. Please be sure to upload all supporting materials. The Theory to Action Project development should not begin until all three (3) Core Courses have been successfully completed. Participants track their own progress using the D&I Certificate Completion Form. Once you submit your Theory to Action Project, please scan and email the completion form to training@fsu.edu. The D&I Certificate Review Committee will then review your Theory to Action Project.

Examples of a Theory to Action Project might be:
 

  • A program for students
  • An update in curriculum (design or readings)
  • Submission of an article for publication or conference presentation proposal or presentation
  • Presentation for faculty, staff, departmental colleagues or students in one's area of work.

Note: Redelivering a D&I Certificate Training course to one's own department does not count as a Theory to Action Project.

More detailed information and instructions for the Theory to Action Project submission are located under “Modules” in the D&I Overview in Canvas.

Global Partners Certificate

Completion Form

The Global Partner Certificate is a Center for Global Engagement Initiative that began in the Fall of 2010. It is designed for staff, faculty, or FSU graduate students who are committed to understanding and appreciating cultures and who are interested in learning how to better assist international students and scholars at FSU. The Certificate requires participation in four required Bridging Cultures for Service Excellence workshop, plus 3 additional intercultural events, programs, or activities. It is most efficient to compete all 4 sessions within a semester, however, you may complete all sessions within 1 year in the following order: Bridging Cultures 1 and 2 during one semester, and Bridging Cultures 3 and 4 during the following semester. Each type of program or activity may only be counted once.

Course Requirement

Session 1: Bridging Cultures I- Introduction to Intercultural Communication (CSBC01)

This workshop will provide participants with the fundamentals of effective intercultural communication skills. The workshop helps participants develop an awareness of their own cultural identity and recognize intercultural diversity at FSU. (Also counts toward HR Customer Service Certificate)

Session 2: Bridging Cultures II- Cross-Cultural Encounters (with IES) (CSBC02)

This session will emphasize real-life cross-cultural situations and engage participants in a variety of simulation activities. Participants will also complete a self-assessment Intercultural Effectiveness Scale (IES) and learn how to develop strategies for more effective cross-cultural engagement. (Prerequisite: Bridging Cultures I)

Session 3: Bridging Cultures III - Managing Intercultural Conflict (CSMIC1)

This workshop introduces participants to various styles of intercultural conflict management and negotiation processes. Participants will learn how to assess their cultural management style in order to be more effective when managing conflicts across cultures. (Prerequisites: Bridging Cultures II)

Session 4: Bridging Cultures IV - Developing Global Competence & Lessons Learned (CSDGC1)

This session will address the process of becoming more globally competent through the 6 stage developing intercultural sensitivity process. Participants will share their experiences and lessons learned from their ongoing cross-cultural engagement and training. (Prerequisites: Bridging Cultures I, Bridging Cultures II, Managing Intercultural Conflict)

Registration is required for the above course sessions via OMNI HR. To register, log into myFSU and navigate to: HR > Main Menu > Self Service > Learning and Development > Request Training Enrollment >. Follow the prompts to search and submit your request. To cancel enrollment, contact the Office of Training & Organizational Development at training@fsu.edu.

Intercultural Events Requirement

Please visit cge.fsu.edu/globalpartner for more information about how to satisfy this portion of the certificate requirement.

Student Coaching Skills Certificate

Completion Form

Coaching Skills training provides participants 10 skills that have proven to be effective in supporting and empowering students. The FSU College Life Coaching Program, housed in Advising First, serves several student populations across campus by utilizing skills that are presented here. Topics include strengthening connection with students, empowering students via questions, making meetings efficient with time constraints, and developing strategies to find realistic student-driven solutions.

It is most efficient to compete all four (4) sessions within one semester, however, you may complete all sessions within 1 year in the following order: Coach Skills I and II during one semester, and Coach Skills III and IV during the following semester. To earn credit for completing each course, you must participate in the course and score a minimum of 80% on each corresponding post-test. Following each course, participants will receive instructions to complete the post-test online. If a minimum post-test score of 80% is not achieved, the participant will have three attempts to retest. The post-test must be completed within two weeks following completion of the course. Employees who successfully complete all program requirements will be awarded a Certificate of Completion.

Curriculum

Coaching Skills I - Building Authentic Student Connection (PDSCS1)

This workshop will provide participants with the fundamentals for effective student meetings, which begins with connecting and practicing non-judgement. Participants will be presented with recent research on the importance behind connection as well as opportunities to role play and practice building connections with others.

Coaching Skills II - Guidelines for Listening and Asking Questions (PDSCS2)

This workshop will provide participants with the skills necessary to listen to students and ask appropriate questions geared toward understanding and empowering students. Participants will be provided sample verbiage and time to practice their listening and questioning skills with others. Prerequisite: Coaching Skills I and working toward the Student Coaching Skills Certificate.

Coaching Skills III - Framing Student-Centered Meetings (PDSCS3)

This workshop will provide participants with the skills necessary to frame meetings with students in order to address the student’s goals and ensure the meeting remains efficient and timely. Participants will be provided time to review skills, sample verbiage to assist with achieving the student’s meeting goals, and opportunities to role play. Prerequisites: Coaching Skills I and Coaching Skills II and working toward the Student Coaching Skills Certificate.

Coaching Skills IV - Implementing a Solution Focus Technique with Confidence (PDSCS4)

This workshop will provide participants with the skills necessary to uncover solutions with students and exhibit confidence in utilizing the skills in order to best support various student populations regardless of the issue. Participants will be provided sample verbiage and role play opportunities. Prerequisites: Coaching Skills I, Coaching Skills II, Coaching Skills III and working toward the Student Coaching Skills Certificate.

Professional Communication Certificate

Completion Form

The program helps employees develop confidence and clarity in communication that complements their professional skills and supports their career growth at Florida State University. Through in-depth instruction and interactive activities, participants will focus on strengthening their verbal, written, presentation, and interpersonal communication skills to drive results. Employees must complete all three course sessions and all pre- and post- class assignments to receive a Certificate of Completion. Employees who are enrolled in each course session will be added to a CANVAS organization and provided a pre-class activity ONE WEEK PRIOR to the schedule training session. Post-class activities must be completed one week following the session.

  1. The Power of Words (Course Number: PCPW01)
    Clear and concise communication is vital in today’s fast-paced environment. This course covers tools and strategies to make your writing more compelling no matter your audience. Words have color, weight, tonality, size, and contrast just like visual images. Learn how to leverage the power of words to improve your communication.

  2. Presentation Skills (Course Number: PCPS01)
    Tired of using the same PowerPoint templates? Curious about how to liven up your trainings? Join us for Presentation Renovation, a look at how to create effective and engaging presentations using PowerPoint and more. This session will cover tips from Presentation Zen author, Garr Reynolds, about how to use simple ideas to transform all your presentations.

  3. Delivering Performance Feedback (PCPF01)
    Giving and receiving feedback is an important part of workplace culture but providing effective feedback can be a challenge. Through instruction and activity, this session covers when to give feedback, elements of effective delivery, and a model for discussing performance concerns. By attending this training, you will enhance your understanding of the purpose of feedback and develop effective communication and reflection skills.

Academic Advising 101 Training Certificate Program

Academic Advising 101 provides participants the requisite skills, policies, theories, and introductions to various advising systems that are essential supporting students. The program is designed with the National Academic Advising Association (NACADA) advisor core competencies in mind: conceptual, informational, and relational. All content reflects specific policies and practices currently utilized by Florida State University, along with attention given to the various student populations, resources, and offices that help make up the university.

The certificate is comprised of one fully online course that is divided up into 10 modules, 8 of which contain quizzes designed to test your comprehension of the material. To earn credit for completion of this certificate, you must score a minimum of 80% on each quiz. If a the minimum score is not achieved, the you will have three attempts to retest.

To Self-enroll in the Canvas module, click here.

Campus Connect Expert Certificate

Completion Form

Campus Connect Expert Certificate

This certificate series is designed to offer a comprehensive overview of the Campus Connect platform and how it is utilized for undergraduate students. The certificate will provide insight and best practices related to navigating and utilizing the platform functions in order to ensure sufficient student documentation and outreach.

The Campus Connect Expert Certificate requirements are:

  • Complete all required classes in the intended sequence (101, 201, and 301)
  • Complete an online (Canvas) post-test immediately following completion of each course.
  • Receive a minimum post-test score of 80% or above on each course post-test. If a minimum post-test score of 80% is not achieved, the participant will have three attempts to review their errors and retest.

For additional program information, contact Samuel Lloyd, Program Manager, Undergraduate Studies at sjlloyd@fsu.edu. Upon conclusion of the program, a certificate of completion may be requested.  Return completion form to training@fsu.edu.

Curriculum

Campus Connect 101 (CC101) – Introduction to Campus Connect, Notes, Reports, Advance Search

Course Objectives:

  • identify main tabs and side menu pertaining to student data
  • create reports and notes
  • distinguish the different uses of reports and notes
  • utilize the advanced search feature

Campus Connect 201 (CC201) – Campaigns.  Pre-req:  CC101

Course Objectives:

  • set up availability
  • identify reasons for a campaign
  • craft an effective message for a campaign
  • use appropriate naming conventions when creating a campaign

Campus Connect 301 (CC301) – Analytics and Dashboards. Pre-req:  CC201

Course Objectives:

  • Utilize Population Health Dashboards to identify student intervention opportunities 
  • Generate platform reports that demonstrate the quantity of interactions for a specific population over a predetermined duration of time
  • Identify factors that influence a student’s predictive risk score
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