Certificate Training Series for FSU Employees

Auxiliary Billing 

The FSU Controller's Office sponsors the Auxiliary Billing Certificate. This series of courses provides a comprehensive overview of internal and auxiliary billing processes in OMNI Financials for buying and selling departments. This series is designed for PO requestors, auxiliary billers, budget managers, and staff involved in financial transactions. Individuals who complete this certificate can demonstrate knowledge of key internal billing processes, create internal auxiliary purchase orders, identify the roles of customers in billing workflows, locate and analyze invoice and payment data, explain the billing process and procedures, and demonstrate an understanding of accounts receivable and collections practices.

To participate in this training series, complete the required training courses and submit the completion form. 

Questions? Contact training@fsu.edu. 

Academic Advising 101

The Academic Advising 101 training series provides participants with the requisite skills, policies, theories, and introductions to various advising systems that are essential to supporting students.

• The program is designed with the National Academic Advising Association (NACADA) advisor core competencies in mind: conceptual, informational, and relational.
• All content reflects specific policies and practices currently utilized by Florida State University, along with attention given to the various student populations, resources, and offices that help make up the university.

The certificate series is 100% online, in a self-paced online course. To earn credit for completion of this certificate, you must complete the required course modules and score a minimum of 80% on each quiz. 

To participate in this certificate, review the requirements and enroll in the Academic Advising 101 course. 

Want to improve your data analysis skills or learn how to use data visualization tools? FSU Institutional Research hosts a variety of workshops. Participants who complete any IR training session will earn a digital badge of completion.

Institutional Research Data Literacy and Analytics Certificate

The Institutional Research Data Literacy and Analytics Certificate is awarded to individuals who complete at least 2/3 of the data-related training classes offered by the Office of Institutional Research (IR). These training sessions introduce users to several tools and techniques that are available for data analysis and then advance those skills with additional classes building on the skills learned. A wide array of data-related training topics are available, ranging from an Introduction to Data class all the way to Advanced Power BI. The certificate is awarded by IR each semester.

Certificate Requirements

To earn the certificate, you must complete two-thirds of the total core coursework. As of Fall 2024, this includes 8 core courses out of 12. Elective courses count towards your 8 total, offering flexibility and recognizing advanced coursework without increasing the minimum requirement for new participants. As the program evolves, IR will adapt these requirements to reflect the growing curriculum and better meet participants' needs.

Core Courses

• Intro to Data
• Fundamentals of Data Handling
• Fundamentals of Data Literacy
• Basic Excel
• Intermediate Excel
• Advanced Excel
• Power BI Introduction
• Power BI Intermediate
• Power BI Workspace Management
• Oracle BI Term Statistics
• Oracle BI Class Enrollment
• Highly Effective Teaming

Electives

• Oracle BI Class Meeting Pattern
• Student Data Analytics Toolkit
• Introduction to Power Automate
• Data Catalog for Collection Managers

Excluded From Certificate

• Excel Day 0

Please refer to the Training Registration Guide for assistance with enrollment in courses. Contact IR-Training@fsu.edu with any questions about the certificate.

Campus Connect Expert 

Campus Connect Expert is designed to provide a comprehensive overview of the Campus Connect Platform and how it is used by undergraduate students. The required training classes provide insight and best practices for navigating and utilizing the platform to identify students in need of assistance and provide targeted outreach, support, and referrals.

Prerequisite

To participate in this series, users must first complete Campus Connect 101: Introduction to the Academic Support Platform (course number CC101) and have access to the Campus Connect platform, which is a prerequisite to participating in the following three certificate training classes: 

Curriculum

Targeted Outreach and Strategic Messaging (Course Number CCTSM): This interactive training will provide the tools, tips, and strategies to deliver better, more efficient outreach to your students using the Campus Connect platform. Attendees will learn how to use the Advanced Search feature to identify students and how to use the platform's messaging services to craft intentional, engaging messages to students. 

Designing and Assessing Outreach Campaigns (Course Number CCDOC): In this interactive training, participants will learn best practices for designing and implementing appointment and messaging campaigns in the Campus Connect platform. Attendees will also learn how to assess the effectiveness of their campaigns through the evaluation of campaign-specific metrics. 

Platform Analytics and Dashboards (Course Number CCPAD): This interactive training will introduce analytics, dashboards, and reporting tools available to Campus Connect staff users. Participants are expected to identify a population of interest before the session and use that example population throughout the session to better understand how these tools can be implemented into existing workflows while also brainstorming new strategies for student support. Employees must complete all courses and any associated post-training quiz to receive a digital certificate/badge of completion. 

Enrollment

Participants can self-enroll in the Canvas course.

For additional information, contact Jill Flees, Director, Graduation Planning & Strategies Office, at jill.flees@fsu.edu. Upon conclusion of the program, a certificate of completion may be requested. Return the completion form to training@fsu.edu.

Customer Service 

The Customer Service Certificate offered by the Office of Human Resources is ideal for FSU employees who want to strengthen their customer service and communication skills. It’s especially valuable for those in front-facing roles or anyone who regularly interacts with students, colleagues, or the public and wants to build stronger relationships, navigate conflict, and contribute to a positive, service-oriented workplace culture. Participants will learn how to cultivate positive relationships with customers, communicate in individual and group settings, and maintain a positive attitude when interacting with others.

Completion Requirements

To participate in this training series, complete the required training courses and submit the completion form to training@fsu.edu. Questions? Contact training@fsu.edu or (850) 644-8724. 

eSPEAR Certificate

For certificate information visit: eSPEAR Certificate Series.

Financial Administrator 

The Financial Administrator Series is sponsored by the FSU Controller’s Office. The series builds on the Basics Series by adding courses that cover higher-level accounting concepts, ledger review, and budgeting.

Objectives

• Build upon the understanding learned in the Financial Basics Series
• Understand higher-level accounting concepts as they are implemented at Florida State University
• Learn and apply policies and procedures as they relate to ledger review and budgeting

Completion Requirements

To participate in this training series, complete the required training courses and submit the completion form.

Participants must complete all course requirements and achieve a minimum score of 80% on the course post-tests to receive the certificate. Participants can access the post-tests in the Financial Rep Certificate Series Canvas course. 

• For course content questions, contact the Controller’s Office at CTL-Communication@fsu.edu.
• For course registration questions, contact training@fsu.edu. 

Financial Basics

The Financial Basics Series is sponsored by the FSU Controller’s Office. The series is designed to provide a core curriculum of classes for university staff who handle some operational tasks related to university finances but are not necessarily involved in more advanced financial responsibilities.

Objectives

• Understand the accounting structure at Florida State University
• Learn and apply policies and procedures in procurement, travel, accounts payable, and internal billing
• Demonstrate an understanding of internal controls and why they are important
• Demonstrate an understanding of the reporting tools available to financial staff

Completion Requirements

To participate in this training series, complete the required training courses and submit the completion form. Participants must complete all course requirements and achieve a minimum score of 80% on the course post-tests to receive the certificate. Participants can access the post-tests in the Financial Rep Certificate Series Canvas course. 

• For course content questions, contact the Controller’s Office at CTL-Communication@fsu.edu.
• For course registration questions, contact training@fsu.edu. 

HR Bootcamp

The Human Resources (HR) Bootcamp is an in-person, intensive training series. This series provides comprehensive overviews of HR and department timeliness, tasks, deadlines, and processes. HR subject-matter experts facilitate the Bootcamp in partnership with an expert-level department representative. This unique format provides both the HR and Rep perspectives for completing HR duties in the department. There are three HR Bootcamp courses in the series.

Participants who complete HR Bootcamp I and HR Bootcamp II sessions will receive a digital training badge.

Curriculum

HR Bootcamp I (HRBC01): This course covers topics related to Compensation and Employment & Recruitment practices.

HR Bootcamp II (HRBC02): This course covers topics related to Employee Data Management and Attendance & Leave. HRBC01 is a prerequisite to this course.

HR Bootcamp III (HRBC03): The course covers faculty and graduate assistant classifications, appointments and recruitment, pay practices/compensation, union requirements, contracts, and leave. This independent course does not require participation in the HR Bootcamp I and II sessions.

For course registration questions, contact training@fsu.edu. 

HR Department Representative

The HR Department Representative Certificate offered by the Office of Human Resources equips individuals serving as Human Resource Representatives with essential knowledge and practical skills to succeed in their roles. The training series is designed for FSU department representatives, administrative professionals, and hiring managers who are directly involved in HR-related tasks. It's ideal for both new HR reps and seasoned staff looking to deepen their understanding of FSU's HR processes. This series is delivered through a blend of in-person and self-paced online learning.

To participate in this training series, complete the required training courses and submit the completion form to training@fsu.edu. Questions? Contact training@fsu.edu or (850) 644-8724. 

This energy-packed, cohort-based, blended learning experience provides leadership development to employees over eight weeks of immersive and interactive training. If you have the desire to improve your leadership skills and build relationships with other like-minded people across campus, learn about the program and application process on the LIT website. 

Student Coaching Skills

The Student Coaching Skills training provides participants with 10 skills that have proven to be effective in supporting and empowering students. The FSU College Life Coaching Program, housed in Advising First, serves several student populations across campus by applying the skills presented here. Topics include strengthening connections with students, empowering students through questions, making meetings efficient within time constraints, and developing strategies to find realistic, student-driven solutions.

It is most efficient to complete all four (4) sessions within one semester; however, you may complete all sessions within 1 year in the following order: Coach Skills I and II during one semester, and Coach Skills III and IV during the following semester. 

Please note: The Student Coaching Skills courses are available to FSU employees twice a year, during fall and spring semesters.

Curriculum

Coaching Skills I - Building Authentic Student Connection (PDSCS1)

This workshop will provide participants with the fundamentals for effective student meetings, which begins with connecting and practicing non-judgment. Participants will be presented with recent research on the importance of connection as well as opportunities to role-play and practice building connections with others.

Coaching Skills II - Guidelines for Listening and Asking Questions (PDSCS2)

This workshop will provide participants with the skills necessary to listen to students and ask appropriate questions that foster understanding and empower students. Participants will be provided with sample verbiage and time to practice their listening and questioning skills with others. Prerequisite: Coaching Skills I and working toward the Student Coaching Skills Certificate.

Coaching Skills III - Framing Student-Centered Meetings (PDSCS3)

This workshop will provide participants with the skills necessary to frame meetings with students to address goals and ensure the meeting remains efficient and timely. Participants will be provided time to review skills, sample verbiage to assist with achieving the students' meeting goals, and opportunities to role-play. Prerequisites: Coaching Skills I and Coaching Skills II, and working toward the Student Coaching Skills Certificate.

Coaching Skills IV - Implementing a Solution Focus Technique with Confidence (PDSCS4)

This workshop will provide participants with the skills necessary to uncover solutions with students and to exhibit confidence in using them to best support various student populations, regardless of the issue. Participants will be provided with sample verbiage and role-play opportunities. Prerequisites: Coaching Skills I, Coaching Skills II, Coaching Skills III, and working toward the Student Coaching Skills Certificate.

Enrollment

Participants can self-enroll in the certificate Canvas course.

Supervisor Excellence Compliance Essentials

The Supervisor Excellence: Compliance Essentials Certificate offered by the Office of Human Resources is designed to enhance the understanding of employment compliance policies and practices essential for success in supervisory roles at FSU. This series equips participants with essential knowledge and skills to effectively manage operations and enhance employee performance while maintaining ethical standards and minimizing risks.

To participate in this training series, complete the required training courses and submit the completion form. Questions? Contact training@fsu.edu or (850) 644-8724.