Complaint Resolution

Related Forms and Policies and Procedures

EAP Mediation Program

An employee who has a complaint or grievance is encouraged to discuss with his or her supervisor the option of utilizing the University's Mediation Program that is administered by the Employee Assistance Program (EAP) prior to the filing of a formal complaint or grievance. Additional information on the EAP Mediation Program may be obtained from the University's EAP Office. Any request to hold the time limits for the filing of a compliant or grievance in abeyance must first be approved in writing by the Director of Employee and Labor Relations.

Additional information on the EAP Mediation Program may be obtained by visiting their site or by calling the University's EAP Office at (850) 644-2288.


Employee Ombudsperson

In order to enhance dispute resolution options for employees, Human Resources developed the Employees Ombuds Program. Its purpose is to assist employees with any matters or concerns that they have which impact their employment at FSU.

What is an Ombudsperson?

The ombudsperson is an impartial dispute resolution practitioner who strives towards fair and equitable solutions according to university policies. The ombudsperson provides confidential and informal assistance. Therefore, the ombudsperson will not identify an employee or employee's confidences without express permission of the individual except where required by law. Also, conversations with the ombudsperson may not be used in grievance or other formal proceedings. The ombudsperson, who may act as a counselor, go-between, informal fact-finder or upward feedback provider, interacts with all persons within the University community essential to resolve issues and concerns.

For more information, contact Human Resources Office of Equal Opportunity Compliance & Engagement at (850) 644-7950 or via email to Michelle Douglas.

USPS and A&P Complaint Procedure

It is the policy of Florida State University to provide University Support Personnel System (USPS) and Administrative and Professional (A&P) employees with an internal Complaint Procedure to provide a formal mechanism to bring complaints to the attention of management and to address those complaints. There shall be no reprisals against any of the participants for participation in this Complaint Procedure. An employee who is considering filing a complaint is encouraged to speak with an Employee/Labor Relations staff member prior to filing the complaint.